Frequently Asked Question

Our veterinary team is here for you and your pet. Feel free to reach out to us at any time if you have questions.

We Proudly Serve the Pets of Brewer, ME and Beyond

At Eastern Maine Emergency Veterinary Clinic, we get a ton of interesting questions from pet parents. Below are some common FAQs that might help answer any questions or concerns. Please feel free to call us at (207) 989-6267 for any other concerns you might have about your pet.

Do you see pocket pets or exotics?

Regrettably, we’re currently unable to accommodate most pocket pets and exotics. We encourage you to inquire if we can provide assistance for your specific pet. Please give us a call to discuss this further.

Where are you located?

We are located at 15 Dirigo Drive in Brewer, ME 04412.

What time do I have to pick up my pet?

Patients must be picked up between 7:00 AM and 7:30 AM on weekday mornings. If your pet is being discharged over the weekend, your veterinarian will discuss a discharge time.

Do you make appointments?

No, we do not offer any appointments.

What are your wait times?

When you and your pet visit Eastern Maine Emergency Veterinary Clinic, we will use a system similar to human emergency rooms to determine who needs to be seen first. This is called the triage method. In this method, we evaluate the severity of your pet’s symptoms rather than seeing patients in the order they are checked in.

We understand that you are here because you feel your pet is distressed. It can be frustrating to see other pets be seen before yours. However, this is a standard practice across the country in both human and veterinary medicine.

This is the most efficient way to help pets in need. We use the triage system to help direct our limited resources to the patients who may pass away from their illness if they are made to wait. You will receive prompt treatment regardless of the severity of your pet’s illness or injury if no other patients are present.

Due to the limited space, staff, and doctor-to-patient ratio, at times, we may need to divert patients to other clinics. This is not because we do not want to help your pet but because we cannot offer the medical treatment they require in a timely manner. If your pet is stable, you are welcome to wait out the “diverting” period, but it may be 4 to 6 hours due to critical patients or back-to-back emergency procedures.

This is a long-winded way of saying that it depends on the severity of your pet’s illness and our volume of patients.

Should I come in tonight or wait to see my veterinarian?

Unfortunately, we cannot properly assess your patient over the phone. Due to our limited resources, we may not be able to spend a lot of time on the phone trying to figure out what is wrong with your pet. You know your pet best; if you are worried about them, we are always happy to assess them.

I think my pet ate a poison or toxin, what should I do?

The ASPCA Animal Poison Control Center (APCC) is your best resource for any animal poison-related emergency, 24 hours a day, 365 days a year. If you think your pet may have ingested a potentially poisonous substance, call (888) 426-4435. A consultation fee may apply, but it may save you a visit to the ER. Furthermore, if your pet ingested a toxin, the ASPCA veterinarians can help guide our treatment plan in critical patients.

What is the financial protocol for my pet’s health care plan?

The client service representative collects a deposit payment based on the initial medical plan prior to your pet’s hospital admission. The balance is due in full at the time your pet is released from EMEVC. We also accept various financing options, including Care Credit and Scratch Pay. We may also ask for a deposit for CPR and advanced diagnostics.

Can you refill my pet’s medications from their regular vet?

The short answer is no.

We are legally required to have a veterinary client-patient relationship to give you a prescription. If we have never seen your pet, have not seen your pet for the condition, and did not originally prescribe the medication, we cannot fill the prescription.

Bringing in the empty pill bottle does not give us the legal requirement to fill the medication either.

Do you have access to my pet’s medical records from their regular veterinarian?

We are a separate business and hospital from your regular veterinarian’s office. We do not have access to your pet’s X-rays, lab work, and medical files unless your veterinarian’s office has emailed us a copy during normal business hours.