What are your hours?
Currently we are open
Monday through Thursday 5:30pm to 8am
Friday from 5:30 all weekend through to Monday at 8am.
We are open for 24 hours on the following holidays:
New years Day
Fourth of July
Patients must be picked up between 7am and 7:30am on all weekday mornings. We hope to someday offer 24-hour care.
Do you see pocket pets or exotics?
Unfortunately, at this time we do not have the ability to see all pocket pets and exotics due to staff allergies and equipment. Please call to see if we can help your particular pet.
Where are you located?
15 Dirigo Drive in Brewer.
What time do I have to pick up my pet?
Patients must be picked up between 7am and 7:30am on all weekday mornings. We hope to someday offer 24 hours care. If your pet is being discharged over the weekend, a discharge time will be discussed with your veterinarian.
Do you make appointments?
No, we do not offer any appointments.
What are your wait times?
When you and your pet visit Eastern Maine Emergency Veterinary Clinic, we will use a similar system to human emergency rooms to determine who needs to be seen first. This is called the triage method. In this method, we evaluate the severity of your pet’s symptoms rather than see patients in the order they are checked in
We understand that you are here because you feel your pet is distressed. I can be frustrating to see other pets be seen before yours. However, this is a standard practice across the country in both human and veterinary medicine.
This is the most efficient way to help pets in need. We use the triage system to help direct our limited resources to the patients who may pass away from their illness, if they are made to wait. You will receive prompt treatment regardless of the severity of your pet’s illness or injury if there are no other patients present.
Due to the limited space, staff, and doctor to patient ratio, at times we may need to divert patients to other clinics. This is not because we do not want to help your pet, but because we cannot offer the medical treatment they require in a timely manner. If your pet is stable, you are welcome to wait out the “diverting” period but it may be 4 to 6 hours due to critical patients or back to back emergency procedures.
This is a long winded way to say, it depends on the severity of your pet’s illness and our volume of patients.
Should I come in tonight or wait to see my veterinarian?
Unfortunately, we cannot properly assess your patient over the phone. Due to our limited resources, we may not be able to spend a lot of time on the phone trying to figure out what is wrong with your pet. You know your pet best and if you are worried about them, we are always happy to assess them.
I think my pet ate a poison or toxin, what should I do?
The ASPCA Animal Poison Control Center (APCC) is your best resource for any animal poison-related emergency, 24 hours a day, 365 days a year. If you think your pet may have ingested a potentially poisonous substance, call (888) 426-4435. A consultation fee may apply but it may save you a visit to the ER. Furthermore, if your pet ingested a toxin the ASPCA veterinarians can help guide our treatment plan in critical patients.
What is the financial protocol for my pet’s health care plan?
Deposit payment, based on the initial medical plan, is collected by the client service representative prior to your pet’s hospital admission. The deposit is half of the high end of the medical plan. The remaining balance is due in full at the time your pet is released from EMEVC. We also accept various financing options including Care Credit and Scratch Pay. We may also ask for a deposit for CPR and advanced diagnostics.
Can you refill my pet’s medications from their regular vet?
The short answer is no.
We are legally required to have a veterinary client patient relationship to give you a prescription. If we have never seen your pet, have not seen your pet for the condition and did not originally prescribe the medication, we cannot fill the medication.
Bringing in the empty pill bottle does not give us the legal requirement to fill the medication either.
Do you have access to my pet’s medical records from their regular veterinarian? We are a separate business and hospital from your regular veterinarian’s office. We do not have access to their x-rays, lab work, and medical file unless your veterinarian’s office has emailed us a copy of it during normal business hours.